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4x GOLD at IOOC Italy and London 2024 for our Mardouw XXV MEDIUM

Online shop Terms and Conditions

The website www.mardouw.com is owned and managed by Mardouw Investments ZA (Pty) Ltd (Registration number: 2005/016566/07)
  1. Detailed description of goods and/or services – MARDOUW makes South African olive products of superior quality, naturally, to encourage a healthier lifestyle.
  2. Pricing – All prices quoted include Value Added Tax (VAT). Prices quoted are per quantity as indicated. MARDOUW reserves the right to vary prices at any time, without notice.
  3. Acceptance – MARDOUW shall acknowledge your order via email. Acknowledgement of the order constitutes legal acceptance of the order, at which point a binding contract of sale has been concluded and you will be charged for the order. MARDOUW reserve the right to refuse any order under the minimum indicated quantity. Orders may not be transferred from you to any other person.
  4. Shipping cost and policy – We currently charge a flat fee of R150 for deliveries nationwide in South Africa. Subject to availability and receipt of payment, orders will be processed within 15 working days and delivery confirmed by way of email or telephone. We use private courier companies for delivery.
  5. Insurance – MARDOUW products are insured to the point of delivery.
  6. Export restriction – The offering on this website is available to South African clients only.
  7. Cancellation – An order is considered cancelled once you have notified MARDOUW and have received our confirmation. Cancellation of in-stock items is only possible if the stock has not left MARDOUW premises. Orders may be cancelled by calling MARDOUW on 0824943794 (Philip King), or by e-mail to [email protected]
  8. Return policy – The provision of goods and services by MARDOUW is subject to availability. In cases of unavailability, MARDOUW will refund the client in full within 30 days. MARDOUW guarantees the quality of all products supplied, and your satisfaction is the foremost priority. If for any reason you are dissatisfied with your order and the quality of products, please contact MARDOUW and return the items at your cost within fourteen (14) days of delivery of your order. If MARDOUW finds that the items were faulty in any respect when delivered to you, MARDOUW will refund you the price of the items as well as the cost of delivery and return of the items, within thirty (30) days of the receipt of the returned items. You will be deemed to have accepted the order should you not return the products within the fourteen (14) day period.
  9. Refunds policy – Where you have paid by credit card, MARDOUW will process any refund to the credit card used for the purchase. In any other case, MARDOUW will refund you by EFT transfer.
  10. Customer privacy policy – We are committed to protecting your privacy. We will collate the information which you give to us to provide you with services and personalise your use and visits of this site. We may also use such information to inform you, the user, about changes in the services we offer and/or about features we think you would find of interest. We may also permit the affiliated entities in our company group to inform you about products or services they offer that might interest you. By giving us this information, you consent to our use of it for these purposes and for the purposes outlined in our Client Information Processing Policy, including for the purpose of processing your orders and instructions. For further information regarding our treatment of your personal information, you may contact Elsabe Matthee at [email protected].
  11. Payment options accepted – Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the MARDOUW bank account, the details of which will be provided on request.
  12. Credit card acquiring and security – Credit card transactions will be acquired for MARDOUW via PayFast.co.za who are the approved payment gateway for Standard Bank of South Africa. Users may go to www.payfast.co.za to view their security certificate and security policy. MARDOUW understand the importance of privacy and security. MARDOUW are committed to protecting the information collected from you and guarantee that it will only be used for purposes of processing your order and providing you with services you request from MARDOUW.
  13. Customer details – Customer details, excluding banking or credit card details, will be stored by MARDOUW in an online database, accessible only to MARDOUW, separately from card details which are entered by the client on PayFast’s secure site. For more details on PayFast refer to www.payfast.co.za
  14. Merchant Outlet country and transaction currency – The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
  15. Responsibility – MARDOUW takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  16. Country of domicile – These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. The courts of the Republic of South Africa shall have exclusive jurisdiction to determine any dispute connected with or arising from the use of the MARDOUW`s site or any orders placed with MARDOUW. If any of these terms or conditions are held by a court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, then such terms or conditions will be regarded as severable, and will not affect the validity of the remaining terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
  17. Variation – MARDOUW may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  18. Company information – This website is owned and managed by MARDOUW INVESTMENTS ZA based in Swellendam, South Africa trading as MARDOUW.
  19. Customer service – Please contact MARDOUW should you have any questions, suggestions or comments. MARDOUW appreciate your patronage and will strive to provide you with exceptional service.
  20. Contact details Website: www.mardouw.com, Email: [email protected], Telephone: +27 82 494 3794 (Philip King), PO Box 625,Swellendam, Western Cape, 6740, ZA